Employee Onboarding – The Poster Child for the People, Process, and Technology Intersection
John Hennen | 11/19/2020
A recent study by Gallup has found that only 12% of employees strongly agree their organization does a great job of onboarding new employees. That number is astounding, and not in a good way. Considering that companies have been onboarding employees in one way or another for hundreds of years you would think the number would be at least a little bit higher! However, it is important to point out that this is a complex problem to solve. It truly is the poster child of the intersection of people, process, and technology. All three have to work together flawlessly, and be designed with the customer in mind, to achieve a positive result. Who, you might ask, is up to the challenge of bringing that 12% up to something a little more reasonable? Why, ServiceNow and Microsoft of course!
ServiceNow already offers a robust Employee Onboarding experience. It is mobile-friendly, customer-centric, and fully integrated in to the Now platform. This means the new employee has a wonderful experience as well as all of the agents on the back-end who are completing tasks such as procuring hardware, setting up accounts, and setting up benefits. However, much of the technical onboarding work is still manual. This means that it is only as good as the person doing the work, who may be distracted, may have received poor instructions, or a variety of other situations. Failure on the technical components of onboarding would certainly have a significant impact on the overall success of the process.
Now, in the Paris release of ServiceNow, they have upped the game by creating an integration that will automatically provision the proper applications via Azure AD as part of the onboarding process. Check it out:
In summary, it works like this:
- The hiring manager assigns business roles to the new hire
- IT receives a request to supervise the provisioning of those applications – but generally does not need to take ANY action
- Azure AD provisions the applications based on the business roles assigned to the user automatically – DONE!
Ensuring technology works for you, building automation to remove the errors from manual work, and overall ensuring that the people, process, and technology come together to provide a seamless onboarding experience – that is what we here at Tuatara live for.
Is this an opportunity within your company? Book a 30-minute meeting with our team to discuss how we can help your organization.
Director of Business Technology
John Hennen is the Director of Business Technology of Tuatara Consulting. He is responsible for the development and execution of Tuatara’s technology vision. He brings his deep customer-oriented business perspective to the table combined with the technical expertise required to guide his customers to their desired outcomes.