Role: ServiceNow Architect
Location: WI or Remote

At Tuatara Consulting Inc., we pride ourselves on spearheading the transformation of the business landscape through innovation, technology, and a deep commitment to our clients’ success. Our comprehensive range of services includes strategic planning, intelligent applications, data analytics, AI solutions, and cloud integrations. As part of our ongoing commitment to excellence and growth, we are seeking an experienced ServiceNow Architect to join our dynamic team.

Role Summary:

The ServiceNow Architect will play a critical role in designing and implementing advanced ServiceNow solutions that address complex business challenges. This position involves a blend of technical expertise, architectural prowess, and a strategic mindset, ensuring that our ServiceNow implementations are not only technically sound but also aligned with our clients’ business goals. The ideal candidate will possess a deep understanding of the ServiceNow platform, its capabilities, and how it can be leveraged to transform business processes.

  • Architect and implement sophisticated ServiceNow solutions that meet business requirements and are scalable, efficient, and secure.
  • Serve as a strategic advisor to clients, translating business needs into effective ServiceNow architectures and roadmaps.
  • Develop and oversee the integration and deployment strategies for ServiceNow solutions within client organizations.
  • Mentor and grow junior talent within the team, fostering an environment of learning and professional development.
  • Align strategic visions with tactical implementations, ensuring that ServiceNow solutions deliver immediate value while supporting long-term goals.
  • Engage in positioning, scoping, and defining customer proposals, effectively communicating the value and capabilities of ServiceNow solutions to clients.
  • Lead technical teams through the development and deployment phases, ensuring compliance with best practices and quality standards.
  • Conduct architectural assessments of existing ServiceNow implementations, offering recommendations for enhancements and optimizations.
  • Keep abreast of the latest ServiceNow features, technologies, and best practices to continuously improve our solutions.
  • Strengthen client relationships, establishing Tuatara Consulting Inc. as a go-to partner for innovative technology solutions.
  • Bachelor’s degree with Master’s degree preferred  in Computer Science, Information Technology, or relevant job experience.
  • 5+ years developing successful technical solutions on the NOW platform.
  • 3 or more core ServiceNow certifications: Application Developer (CAD), IT Service Management (ITSM), Customer Service Management (CSM), HR Service Delivery (HRSD), Field Service Management (FSM), IT Operations Management (ITOM), and Asset Management (Hardware, HAM and Software (SAM) or relevant experience.
  • Proven experience as a ServiceNow Architect or similar role, with a strong portfolio of successfully delivered ServiceNow implementations/Solutions.
  • Experience working within Agile/Scrum project management methodologies.
  • Enterprise Architecture experience with a portfolio of successfully delivered solutions showing evidence of enterprise architecture, system design, and integrated solution delivery.  
  • Strong leadership and project management abilities, with experience guiding and mentoring technical teams.
  • Exceptional analytical and problem-solving capabilities, with a flair for creating innovative solutions.
  • Proficient in communicating complex technical details to a non-technical audience, ensuring clear understanding across stakeholders.
  • A commitment to excellent customer service, understanding and anticipating the needs of both internal and external customers.
  • Proven leadership skills, with experience in guiding and mentoring junior team members.
  • A strong sense of curiosity and a continuous desire for personal and professional growth, keeping abreast of the latest trends and developments in ServiceNow, Microsoft and related technologies.
  • Demonstrated initiative and self-drive, actively seeking out new challenges and opportunities for improvement without direct supervision.
  • The ability to independently manage and prioritize tasks, showcasing self-sufficiency and a proactive approach to problem-solving.
  • Communication skills that facilitate effective teamwork and customer support, ensuring clarity and understanding in all interactions.

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