Role: ServiceNow Business Process Consultant

Location: WI or Remote

Responsibilities:

• Work closely with clients to understand their business needs, challenges, and objectives, translating them into actionable ServiceNow solutions.
• Design and implement business process workflows within ServiceNow, focusing on areas such as ITSM, CSM, HRSD, FSM, etc., to drive efficiency and effectiveness.
• Conduct detailed business analysis to identify process improvement opportunities, leveraging ServiceNow’s capabilities to streamline operations.
• Facilitate workshops and training sessions for clients and stakeholders, promoting the adoption of optimized processes and ServiceNow functionalities.
• Collaborate with technical teams to ensure that ServiceNow configurations and customizations meet business process requirements.
• Develop and maintain comprehensive documentation of processes, systems configurations, and relevant guidelines for clients.
• Mentor and guide clients and team members on best practices in business process management and ServiceNow solutions.
• Stay abreast of the latest developments and features within ServiceNow, applying this knowledge to benefit clients and enhance business process consulting practices.

Qualifications:

• Bachelor’s degree in Business Administration, Information Technology, related field, or relevant experience.
• Certified System Administration and one or more core ServiceNow certifications: Application Developer (CAD), IT Service Management (ITSM), Customer Service Management (CSM), HR Service Delivery (HRSD), Field Service Management (FSM), IT Operations Management (ITOM), and Asset Management (Hardware, HAM and Software (SAM) At least one ServiceNow Certified Implementation Specialist certification in areas like ITSM, CSM, HRSD, FSM, etc., is essential.
• Proven experience in business process consulting, with a strong portfolio of projects where ServiceNow was a central component of business transformation.
• The ability to lead interviews, capture business requirements, and convert business requirements to technical process solutions for technical architecture and engineering development.
• Exceptional analytical and problem-solving skills, with a keen ability to identify efficiencies and recommend process improvements.
• Ability to architect and deploy integrated enterprise level process solutions.
• Skilled in organizational change management with the ability to ensure solutions are built, deployed, and consumed by target audience.
• Excellent communication, presentation, and interpersonal skills, capable of engaging and influencing stakeholders at all levels.
• Strong project management and organizational skills, with a track record of managing timelines and deliverables effectively.
• Demonstrated initiative and self-drive, actively seeking out new challenges and opportunities for improvement without direct supervision.
• The ability to independently manage and prioritize tasks, showcasing self-sufficiency and a proactive approach to problem-solving.
• Communication skills that facilitate effective teamwork and customer support, ensuring clarity and understanding in all interactions.
• A commitment to excellent customer service, understanding and anticipating the needs of both internal and external customers.
• Proven leadership skills, with experience in guiding and mentoring junior team members.
• Insatiable curiosity and a continuous desire for personal and professional growth, keeping abreast of the latest trends and developments in ServiceNow, Microsoft and related technologies.